Frequently Asked Questions

Check-in is from 1200 and check-out is at 1200. Early check-in and late check-out can sometimes be arranged, subject to availability on the day and to a charge, ask the front desk rather than assuming.

A booking may be cancelled up to 72 hours before arrival. Inside that window the terms of the rate plan you booked apply; the reservations desk will tell you what they are before you confirm.

Yes. Use the manage booking page, or call the front desk on +91 11 4250 0200 at any hour.

A government-issued photo identity document for every guest, and the card used for the booking. Foreign nationals should bring their passport and visa.

Card payments on this site are handled by Razorpay. At the hotel we accept credit cards, debit cards, and cash. The upfront payment requirement is flexible and is confirmed when you book.

Rates are quoted exclusive of tax. GST is charged at 5 per cent on room rent up to ₹7,500 and at 18 per cent above that. VAT of 25 per cent applies to liquor.

Every category takes up to three adults and one child, to a maximum of four guests. Two guests are accommodated without an extra bed.

A child under eight stays complimentary without an extra bed. An extra bed is available in every category and is chargeable; the rate is confirmed at the time of booking.

Superior, Deluxe and Club Rooms are all 302 sq ft; the suites are 650 sq ft. Deluxe Rooms are the most numerous category, Club Rooms on the seventh, and eighth with buffet breakfast and dinner included, and the suites add a separate living room. The full comparison is on the rooms page.

Yes, complimentary in every guest room, and available in the public areas and meeting rooms.

Both. The hotel has smoking floors, and non-smoking rooms are available in every category.

There is a mini bar in every category, but no separate refrigerator. There are no balconies in any category.

Four. Sakura for Asian and Japanese, Chutney Bar + Tandoor for pan-Indian, Zing for all-day world cuisine, and the Zing GourMET Shop for pâtisserie. Timings for all four are on the dining page.

That follows your rate plan. Club Rooms and the suites carry buffet breakfast and buffet dinner as a category inclusion; on other categories it depends whether you booked room only, with breakfast, or with breakfast and a meal.

6:00 PM to 10:00 PM at the Zing GourMET Shop.

Yes, around the clock, with a menu drawn from all four kitchens.

Yes. All four outlets are open to guests from outside the hotel; the front desk takes reservations on +91 11 4250 0200.

Every kitchen carries vegetarian dishes. Tell the restaurant about any dietary requirement when you book and the chef will work to it.

The pool and the fitness centre are open 6:30 AM to 10:00 PM. neoVeda Spa runs 2:00 PM to 10:00 PM.

There is a steam room but no sauna. The spa offers baths among its treatments; a Jacuzzi is built into the bathroom of the Metropolitan Suite.

Yes, on site and complimentary.

No. The property is not pet friendly and there are no pets living on site.

Yes. There is lift access to every floor and the property is accessible to guests who use a wheelchair; one can be made available on request. Tell us in advance if you need anything particular and we will have it ready.

Yes, open 7:30 AM to 10:00 PM, with internet stations, meeting rooms seating up to twelve, secretarial services, and translation. Details are on the meetings page.

Indira Gandhi International is about 40 minutes by road. The Airport Express Line runs from Terminal 3 to Shivaji Stadium in roughly twenty minutes, which is usually quicker at peak hours, and the station is a short ride from the door.

The travel desk is open 7:00 AM to 10:00 PM in the lobby. Outside those hours the front desk takes the request on +91 11 4250 0200.

Write to amhr@hotelmetdelhi.com naming the department. The careers page lists what the hotel hires across.

Yes, for the whole hotel. The back-up covers the air conditioning and the geyser as well, so a power cut does not interrupt either.

~2 km, roughly ten minutes by road. Guests with visa appointments often stay with us for exactly that reason; the front desk can arrange a car.

Yes, on request and chargeable. Give us the flight number when you book and the desk will arrange the car.

Shivaji Stadium on the Airport Express Line, about a kilometre away. Patel Chowk and Rajiv Chowk are both within about a mile.

Gurudwara Bangla Sahib is a four-hundred-metre walk and Connaught Place is about a kilometre. India Gate, Rashtrapati Bhavan, and Pragati Maidan are all short drives. Distances are listed on the location page.

Yes, in the Garden of Joy, the 6,500 sq ft poolside lawn, which takes up to 350 guests. Write to banquets@hotelmetdelhi.com with the date and the headcount.

Crest at 1,400 sq ft, Conclave at 1,639 sq ft, the Garden of Joy at 6,500 sq ft and the Business Centre for up to twelve. The capacity table is on the meetings page.

General enquiries to info@hotelmetdelhi.com, banquets to banquets@hotelmetdelhi.com, and the spa on spa@hotelmetdelhi.com. The front desk answers +91 11 4250 0200 around the clock.

Seasonal packages are being finalised and will be published here in due course. The best available rate is always the one on the hotel's own Website.